Effective Date: [Insert Date]
This Privacy Policy (“Policy”) governs how Swaaha Resource Management Private Limited (“Swaaha”, “we”, “us”, “our”) collects, uses, processes, shares, and protects your personal data when you use our mobile application, website, and related services (collectively, “Services”). By using our Services, you consent to the terms described herein.
1. About Us
1.1 Swaaha Resource Management Private Limited is a sustainability-focused waste management and environmental solutions company dedicated to creating a cleaner, greener future.
1.2 Our Services include digital tools, resources, and engagement platforms for individuals, businesses, and communities to manage waste effectively.
1.3 Official Website: www.swaaha.in.
2. Information We Collect
We collect:
2.1 Contact Information – Name, email address, phone number, address (physical, city, state, country, postal code).
2.2 Account & Login Details – Username, password, profile data.
2.3 Transaction Information – Billing and payment data processed securely by third-party gateways (we do not store full payment card details).
2.4 Feedback & Communication – Surveys, comments, support interactions.
2.5 Technical & Usage Data – IP, browser, device, OS, referring URLs, usage analytics.
2.6 Media – Uploaded files or images (avoid embedding metadata like GPS).
2.7 Demographic Data – Preferences, demographics, waste service usage history.
3. How We Collect Information
3.1 Directly from You – Through registration, support requests, feedback, or form submissions.
3.2 Automatically – Via cookies, analytics, web beacons, and similar tracking tools.
3.3 Third-Party Sources – Such as social media platforms, referral partners, or service providers.
4. Legal Basis for Processing
We process personal data based on:
4.1 Your Consent, where required for marketing or optional purposes.
4.2 Contract Performance, to fulfil service delivery obligations.
4.3 Legal Compliance, to adhere to applicable laws or regulations.
4.4 Legitimate Interests, such as improving services, ensuring security, or preventing fraud, provided it does not override your fundamental rights.
5. Use of Information
Your personal data is used to:
5.1 Provide, maintain, and enhance our Services.
5.2 Process service transactions and send necessary confirmations.
5.3 Respond to support inquiries or feedback.
5.4 Send service notifications, updates, and promotions (opt-out available).
5.5 Analyze usage data to improve functionality and user experience.
5.6 Enhance security, detect, and prevent fraud or misuse.
5.7 Comply with legal requirements and legitimate operational needs.
6. No Selling Policy
We do not sell or rent your personal data to third-party marketers or advertisers.
7. Data Sharing & Disclosure
We may share your information with:
7.1 Service Providers & Vendors – For payments, hosting, analytics, and communications.
7.2 Business Partners – For co-branded services or events.
7.3 Legal & Regulatory Authorities – If required by law or to protect rights.
7.4 Business Transfers – In event of sale, merger, or acquisition.
7.5 Third-Party Links – Our Services may link to external websites beyond our control. We encourage you to review their privacy policies.
8. Data Retention
8.1 Personal data is retained only as long as needed for the purposes outlined or as legally required.
8.2 Once no longer necessary, data is securely deleted or anonymized.
9. Data Security
9.1 We implement technical, administrative, and physical safeguards to protect your data.
9.2 Users are responsible for maintaining the confidentiality of their account credentials.
10. Cookies & Tracking Technologies
10.1 We use cookies and tracking tools to enhance functionality, monitor performance, and personalize experiences.
10.2 You may disable cookies via browser settings, but some services may be impacted.
11. Your Rights
Depending on your jurisdiction, you may have rights to:
11.1 Access your personal data.
11.2 Request corrections or updates to your data.
11.3 Request deletion of personal data.
11.4 Restrict or object to certain processing activities.
11.5 Withdraw consent at any time for future data processing.
12. Children’s Privacy
12.1 Our Services are not intended for individuals under 18 years old without verified parental consent.
12.2 If you believe a minor has provided us with personal data, please contact us immediately.
13. Grievance Redressal
To raise any questions or complaints regarding privacy, contact our designated Grievance Officer:
Name: [Insert Name]
Email: [Insert Email]
Phone: [Insert Phone]
We will acknowledge and attempt to resolve your grievance within the legally prescribed timeframe.
14. Updates to this Policy
14.1 We may update this Policy from time to time due to changes in services, regulations, or business practices.
14.2 Updated versions will include a revised “Effective Date” and will be accessible via our website and app.
15. Contact Us
Swaaha Resource Management Private Limited
304, Bansi Plaza, 581, Mahatma Gandhi Road, New Palasia, Indore, Madhya Pradesh 452003
Email: _______
Phone: _______